Santuario Playa (Adults Only) Hotel Playa del Carmen, Playa del Carmen
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Key details
About the Hotel
Av. 1 Norte Entre 24 Y 26,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
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Choose your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Presidential Suite
Max:
6 persons
765 sq. feet
Bed options:
1 King Size Bed
Garden view
Shower
Coffee machine
room details
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Master Suite
Max:
4 persons
455 sq. feet
Bed options:
2 Double beds
Garden view
Shower
Coffee machine
room details
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Price and Room Availability
Check availability and prices for your dates now!
Getting around
Comprehensive guide to transport options for seamless travel
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- No parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- Pets allowed
- 24-hour security
- Baggage storage
- Fire extinguishers
Guest Parking
- Cookware/ Kitchen utensils
Services
- Pet amenities available
- Housekeeping
- Tours/Ticket assistance
Children
- Cribs
- Children's play area
- Toys
Spa & Leisure
- Outdoor swimming pool
- Beach umbrellas
- Sun loungers
- Sun terrace
- Garden area
- Spa & wellness center
- Back massage
- Head massage
- Full body massage
- Foot massage
- Public Bath
- Shallow end
Room features
- Free Wi-Fi in rooms
- Air conditioning
- Mini-bar
- Sitting area
- Dressing area
- Patio
- Terrace
- Garden furniture
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Cookware/ Kitchen utensils
Media
- AM/FM alarm clock
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Location
Av. 1 Norte Entre 24 Y 26,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Map view
Av. 1 Norte Entre 24 Y 26,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
City landmarks
152 Calle Quinta Avenida
Quinta Avenida
2500 ft
Av. Benito Juárez
Los Fundadores Park
4600 ft
Museums
Museo Frida Kahlo Playa Del Carmen
2800 ft
Night club
Coco Bongo
2500 ft
5ta Avenida Via 38 Building next to ACACAO
La 5ta Hacienda
2100 ft
Avenida 5ta Entre 6 y8
Gaston Charo Art Gallery Playa del Carmen
2800 ft
5th Avenue 4th and 6th Streets
Sun Jaguar
3300 ft
Carretera Federal Km 104 Playa de Akumal
Galeria Lamanai
3500 ft
5ta Avenida
Galeria de Arte 5ta Avenida
3600 ft
Ave Benito Juarez 109 between 5a y 10a Ave
La Sirena's Fine Mexican Handcrafts
4100 ft
Store
MEGA Soriana
2100 ft
Shopping Area
Plaza Calle Corazon
2000 ft
Albatros
Martina Beach Club
3900 ft
Nearby
Mall
Quinta Alegria Shopping Mall
1100 ft
Museums
3D Museum of Wonders
1100 ft
Church
Nuestra Senora del Carmen Catholic Church
1100 ft
Beach
Kool Beach Club
1300 ft
Beach
Mamita's Beach Club
2000 ft
Avenida entre 24 y 34 calles 5a
Caminarte
400 ft
Gallery
La Galeria de Playa Art Gallery
600 ft
Beach
Playacar
1300 ft
Gallery
Riviera Art Gallery
1100 ft
Av Constituyentes esquina 5ta esquina 5ta Avenida
Ambarte
1100 ft
Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría
Arte en Playa
1100 ft
Gallery
Tierra Huichol
2000 ft
Aquarium
Aquarium Beach
1800 ft
Store
ME Dive Center
1100 ft
Shopping Area
Plaza Las Americas
900 ft
Beach
Playa Mamitas
1500 ft
Night club
Mandala Playa del Carmen
2000 ft
Restaurants
El Fogon
1800 ft
30 Avenida Nte. 354 Gonzalo Guerrero
Caiman Tugurio
300 ft
Calle 24 entre 1a y 5a Av. Entre 1ra y 5ta Avenida
Pizza Renzo
500 ft
Av 5 24 Norte
Ah Carbon
500 ft
Calle 22 Nte. Between 5th and 1st Av
Bendito Pecado
300 ft
Calle 28 N esquina Av 1 N
El Maizal Morado
600 ft
5ta Avenida Con 22
Santuario Cafe Arte & Cultura
700 ft
Plaza 5ta Avenida calle 5ta avenida entre calle 6 y 8 Colonia Centro
Green&Fit
800 ft
Av 10 Norte
Reviews and Ratings
Reviews from guests about their experience.
62%
loved their spa retreat and can’t wait to return.
6.2/10
Nice
Rooms
5.8
Location
9.2
Service
6.2
Dining
5.2
Stephen
United States of America,
March
2025
5.8/10
I had mixed feelings about my stay at Santuario Playa. The location was fantastic, just a few blocks from the beach, but the cleanliness of the room left a lot to be desired. The breakfast was very basic, with limited options. Overall, it had potential, but there were several aspects that detracted from the experience.
Rooms
5.0
The room was bright and included a kitchenette, but it was filthy and had a bad smell. I had to deal with insufficient water pressure and no hot water.
Service
5.0
The staff was friendly and helpful. but when I raised concerns about the room, they were slow to respond and didn't resolve my issues.
Location
8.0
The hotel is located in a prime area, just a short walk to the beach. which I really appreciated.
Dining
5.0
Breakfast options were very limited. just flat waffles which were served cold. It was quite disappointing considering the nearby cafes.
Facilities
5.0
The facilities included a small pool and common areas, but the lack of basic kitchen utensils was a big drawback. There were also no lockers for security.
David
United States of America,
February
2025
7.2/10
I had a great stay at Santuario Playa, thanks to its excellent location just a block from 5th Avenue. The service was great. especially from Javier, who was incredibly helpful and friendly. The atmosphere was welcoming, though the rooms could use a bit of a refresh in terms of cleanliness.
Rooms
6.0
My room was quite spacious with lots of natural light, but I did notice some cleanliness issues. the floor seemed unclean and the water pressure in the sink and shower was really low.
Service
9.0
Javier really made my stay special. he provided great recommendations and was always ready to help. The rest of the staff was friendly too, which added to the positive experience.
Location
10.0
The hotel is perfectly located near the beach and 5th Avenue. it was super convenient for dining and shopping. I loved how close everything was.
Dining
5.0
Breakfast was simple, consisting mainly of waffles. while they weren't incredibly exciting, they did the job to start my day. Just wish there were more options.
Facilities
7.0
The hotel had a few great features like housekeeping and tour assistance. but I expected more amenities that weren’t present, such as better kitchen utensils in the rooms.
Martin
United States of America,
January
2025
5.2/10
I found the location to be excelling, just a block from 5th Avenue and not far from the beach. But the overall experience left much to be desired. The room was not ready for rental, and I encountered major cleanliness issues that spoiled my stay. While the service had its bright spots, the overall lack of professionalism was disappointing.
Rooms
5.0
The room I stayed in had significant cleanliness issues. it felt like it wasn't ready for guests at all. I even encountered bed bugs, which was unacceptable.
Service
5.0
Some staff members were friendly, particularly one who helped organize a taxi. However, the reception staff were often rude and unhelpful. I felt neglected during my stay, especially when needing assistance.
Location
10.0
The location was definitely a highlight. just a few blocks from 5th Avenue and close to various restaurants and nightlife. This was the best part of my experience.
Dining
5.0
Breakfast options were quite limited. I only got a flat, cold waffle, which didn’t meet my expectations. It felt like there should have been more choices.
Facilities
5.0
The facilities seemed minimal and not well maintained. The lack of basic amenities in the kitchen was frustrating and disappointing.
Edward
United States of America,
January
2025
7.0/10
I thoroughly enjoyed my stay at Santuario Playa, with its unique decor and excellent location close to the beach and the vibrant parts of Playa del Carmen. The staff was friendly and accommodating, especially Javier, who made me feel right at home. However, some aspects of the facilities could use improvement, particularly in cleanliness and dining options.
Rooms
8.0
The room was spacious and beautifully decorated, although I noted that it lacked some amenities like locks and utensils, which was a bit disappointing.
Service
7.0
The service I received was warm and welcoming, thanks to staff like Javier, but I sensed some disorganization during busy times.
Location
10.0
The location was fantastic, just steps from the beach and close to all the exciting attractions of Playa del Carmen, making it easy to explore.
Dining
6.0
Breakfast was simple, with mainly waffles, but they were decent enough to start the day. I wished for more variety, though.
Facilities
6.0
While the facilities had potential, some areas, like the pool and common spaces, could use better maintenance to enhance the guest experience.
Anthony
United States of America,
November
2024
5.8/10
My stay at Santuario Playa was a mixed bag. While the location was fantastic, right in the center and close to the beach, the overall experience fell short due to cleanliness and service issues. The amenities were sparse, and the breakfast was quite simple, which made it less enjoyable.
Rooms
5.0
The room I was in lacked basic kitchen utensils, and the cleanliness was disappointing. I noticed dirty floors and a general sense of neglect.
Service
5.0
Although some staff were friendly, my experience with service wasn't great overall. When I raised issues regarding my room, the staff's attitude felt dismissive.
Location
8.0
The location is definitely a highlight, situated perfectly near the beaches and bustling 5th Avenue, which was convenient for exploring.
Dining
5.0
The dining options were quite limited, offering only basic waffles, which did not meet my expectations for a fulfilling breakfast.
Facilities
5.0
Facilities were minimal, with no real housekeeping attention. I also noticed old food left in the fridge from previous guests, which was quite off-putting.
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